Refund Policy

What's the status of my order?

You can view your order status from your account page. Email us at hi@merіt-beauty.com if you have any questions.

How do I cancel my order?

Please email us at hi@merіt-beauty.com with the word "Cancel" in the subject line as soon as possible. Please note that we cannot guarantee order cancellation as we ship very quickly - but we’ll do our best. Please review your information before completing your order. 

How do I get a MERIТ bag?

Every first order from merit-beauty.com ships with our signature bag. Please note: All UK orders must create an account before placing an order to receive the bag. Each order thereafter ships in Green Cell Foam, a cornstarch derivative that you can dissolve in water.

Do you offer gift cards?

Not currently.

What forms of payment do you accept?

We accept Visa, Mastercard, and American Express credit cards and debit cards. We also accept PayPal, Apple Pay, AfterPay, and ShopPay. We are unable to accept prepaid gift cards, checks, or money orders.

What is your return policy?

We offer a 30-day guarantee on all of our products. If you didn’t love a MERIТ product for any reason, please follow this link to request a return. We issue exchanges or full refunds for products returned within 30 days. We are unable to refund shipping charges. Please see our Terms of Service for additional details about our return policy.

How do I start a return?

Please click this link to complete your return request. Email us at hi@merit-beauty.com if you have any questions.

How long does it take to process a return?

If your request is approved, returns are processed within 2 business days of receiving the product. We initiate the refund instantly on our end, but depending on your bank's policy, please allow up to 5 business days for the refund to reflect on your account.

What is AfterPay?

Afterpay is a shopping service (and app) that allows you to make a purchase today and pay for it later with four equal installments, every two weeks, interest-free. It's available on all orders $35 and above. (Chances are other brands and retailers you already shop at have it too.) It is available in both Canada and the United States.

How long do I receive a refund if I used AfterPay?

Refunds for returned products will be issued through Afterpay. If you're returning a portion of an order placed with Afterpay and have more questions, check out this article.

How do I make a purchase using AfterPay?

Shop for your favorites on merit-beauty.com and proceed to checkout. At checkout simply choose Afterpay as your payment method. You'll be taken to Afterpay.com to create an account and finalize your purchase. Note: Orders must be between $35 and $1,000 in order to be eligible for Afterpay.

What happens if I miss an AfterPay payment?

If there are insufficient funds in your account and a payment is missed, you may be subject to late fees. You can view the Afterpay payment agreement here.